FAQ

What type of freight do Kwickaz Move?

We are primarily a business to business general freight service provider however, we can accommodate deliveries to homes and non-business addresses.

Do you do local, interstate and country deliveries?

Yes, our vast network enables us to get freight anything, anywhere, anytime.

Do I need to open an account to use your services?

Accounts are preferred for repeat trading customers no matter how big or small however, we do have the facilities to charge on a C.O.D. basis. Please contact our Sales Department on (03) 9763 4333 to discuss your options.

Do Kwickaz do one-off jobs?

Yes, we do! Contact our Sales Department on (03) 9763 4333 to discuss your options.

How do I open an account?

Contact our Sales Department on (03) 9763 4333 to discuss your options.

How can I get a quote?

You can email us on quotes@kwickaz.com.au or contact us on (03) 9763 4333 or click for a quick quote.

Invite The Kwickaz Group to tender

If you or your organisation would like to invite The Kwickaz Group to participate in your formal tender process, please contact our Sales Department on (03) 9763 4333 or email us at sales@kwickaz.com.au.

How do I get set up for online access?

Contact our Accounts Department on (03) 9763 4333, email us on accounts@kwickaz.com.au or click to request access.

How do I book a job?

Call us on (03) 9763 4333 or email your requirements to radioroom@kwickaz.com.au, or if you have online access click to book online (remember to have your account code and password ready).

What is the best way to present my goods for transport?

It is important that everyone in the chain of responsibility ensures any freight earmarked for transport is well packed, ready for its movement.

Packaging of goods in preparation to move your shipment is important, things like bubble wrap, foam inserts, paper/cardboard fillers internally, as well as strapping and shrink-wrap externally, will help eliminate possible movement during transportation.

When your goods are loaded, ready to go, ensure the carrier has at least the following:

• Senders name
• Receivers name
• Receivers address
• Paperwork required to complete delivery
• Number of items (confirmed before the carrier departs)
• Contact number of delivery point (If possible)

What it cubic freight?

Simply measure the height, length and width of the item.

If a parcel is 0.65m long x 0.25m wide x 0.35m high, its cubic dimension is 0.65 x 0.25 x 0.35 = 0.57.

Charged at 18.98 cubic kgs or 18.98 charge weight

I'm looking for the whereabouts of a pickup or delivery

Feel free to call us on (03) 9763 4333 or email us on radioroom@kwickaz.com.au and we will be more than happy to answer your questions.

How often will I receive my invoice?

Customers who hold an account with us, will receive a Tax Invoice / Statement every Monday afternoon in PDF format via email (or next business day thereafter if Monday is a public holiday) detailing the previous week's freight / storage charges.

Non-account customers who pay via credit card, should receive a receipt via email within 24 hours of payment.

Please note Credit Card Payments will incur a processing fee.

Feedback

We value any feedback good or bad, it is one of the best ways for us to recognise our strengths and our weaknesses and in turn helps us stay ahead of our competitors. If you have any feedback, feel free to contact us.